FREQUENTLY ASKED QUESTIONS

Have a Question? Here’s an Answer

WHAT IS YOUR TRAINING METHODOLOGY?

I carry out force free training where focus is centred on reinforcing positive behaviours in order for them to be offered more frequently. Building motivation and engagement is essential for success and I champion the idea of 'Teamwork over Tension'. Some trainers may encourage simply ignoring unwanted behaviours, however, I will show you how to be proactive and prevent their occurrence in the first place, alongside coach alternative desirable behaviours.

ARE THERE ANY BEHAVIOURAL ISSUES YOU DO NOT WORK WITH?

I do not work with human-directed or dog-directed aggression as this is not an area of my expertise, however I can recommend local professionals who do.

I specialise in Child-Dog Interactions, Puppy Training and Development, Recall, Loose Lead Walking, and Rescue Dogs.

WHAT DO YOU DO DIFFERENTLY THAN OTHERS IN YOUR FIELD?

Rather than one-off sessions, I offer bespoke comprehensive programs which are personalised to your individual dog and training goals. I do not see the value in spending your time training a skill which will not contribute to your dog's future success or benefit your household, so instead, I will consider what will be useful and discuss how we can best implement it. This is such a fantastic way of working to ensure I am meeting your requirements and setting realistic goals. During training, you receive support between sessions with a 'No Such Things as a Silly Question Policy' - I am delighted when I receive progress photos and videos!

Classes are formed to support each dog as an individual, with small class intakes to ensure this can be achieved. Discounted private sessions during a class or workshop allow the opportunity for more bespoke guidance or help, either on skills covered in the class or other behaviours you would like to work on.

For my online clients, I provide personalised PowerPoint presentations specific to the weekly topics that you will be sent after sessions alongside the video and audio recordings for your reference. These will be yours to keep for life.

All clients receive follow-up notes, relevant handouts, and e-books on a wide range of topics. This is particularly beneficial for those with children to give you something to review as a family and remind everyone how to best progress with your training.

WHAT IS THE REFUND/CANCELLATION POLICY?

Refunds and Cancellations:

Refunds may not be given for any cancellations unless a session, course or program is cancelled at minimum 14 days prior to the start date (as per the Consumer Rights Act 2015). We may be able to transfer or defer your service to another date, but this is at the discretion of Dogable Dog Training. Failure to notify us of a cancellation within this time frame will result in no refund.
Failure to attend a session, course or program that you have booked a place on, but not yet paid for, will result in a request for full payment which you agree to be liable for.
When working outside, there will be no refund for cancellations due to lack of vaccination for your puppy, unless we are notified 14 days in advance of the course commencing. It is your responsibility to have your puppy fully vaccinated and health warranted.
There will be no partial refunds for missed sessions. All other cancellation and refund requests are at the discretion of Dogable Dog Training and dependent on individual circumstances. Any missed sessions will always be rescheduled at the next availability.
If you are an in-person client and become unwell, we can move your physical session to a virtual session – if this is suitable.
In the instance of poor weather conditions, sessions may be offered at your home or online. If neither of these options are suitable for the training goals, in-person sessions will be rescheduled at the next suitable availability. Catch-Up Calls via Zoom will be offered to all clients booked during a time of severe weather in order to provide the support they require. These do not count as a session.

You can read the full Terms and Conditions here.

HAVE A QUESTION NOT ANSWERED HERE?

Please Contact Me and I will be delighted to answer any queries you have.